Is ServiceNow easy to learn?

Table of Contents

ServiceNow offers training solutions on ServiceNow products, platforms, and technology and caters to coincide clients’ skills and abilities, learning forms, and schedules. You can pick and choose the right class for your learning form, your premium array, and what you are trying to learn. You can cross-file for ServiceNow paid to educate here.


is ServiceNow easy to learn

Self-paced learning

ServiceNow volunteers plenty of training and resources that you can study and learn lessons from in your free time. These self-paced resources stray from ServiceNow’s routes on the public sandbox and make specimens for build and test your knowledge.

Start with watching the video Introduction to ServiceNow. This video will give you a quick overview of about ServiceNow platform and will provide you with the basic idea of the different components involved.

The Foundation Courses

You will get an introduction and overview of how to interact with and steer through this organizations’ course. It also covers how to steer applying filters and breadcrumbs and what you can see and do as a Method Administrator.

10 reasons why ServiceNow is easy to learn

ServiceNow is a software platform that supports IT Service Management ( ITSM ). It enables the user to automate IT Business Management ( ITBM ). This cloud-based programmer is designed based on ITIL guidelines. Now ten easy steps to learn ServiceNow.

Build A Solid Foundation  

  • I most recommend these as your first step for those that have planned and can be enrolled in formal ServiceNow Training Classes.
  • Your organization has a limited budget, and they cannot send you to formal development classes.
  • You have made standard ServiceNow training years, and you are now looking to expand your ServiceNow knowledge.
  • You are made formal ServiceNow classifies at a later time/ appointment and getting a head start on hear ServiceNow.

Start With the BASICS

  • Mostly the Bible for ServiceNow. Now you will find all the product documentation you can handle. 

  ServiceNow Books  

  • Build volumes from product documentation and save them as pdfs for easier interpretation on your iPad, iPhone, or another mobile device.
  • ServiceNow Community/ SNUGS or ServiceNow User Groups
  • ServiceNow Foundations Courses
  • Expand Your ServiceNow Knowledge
  • Solution resource pages list Knowledge Base commodities and added subsidize resources that extend common topics

10 reasons why ServiceNow is not easy to learn

ServiceNow abbreviates tons of manual work and redesigns them into simple automated tasks. This pulpit has abilities that can make any organization’s process smoother. But, many organizations fail to realize these benefits due to low-toned or poverty-stricken adopted in the platform.

Here are the six common challenges faced during ServiceNow implementation:

Internal Requests

  • Over Customization
  • Involved Workflows and Outdated Processes
  • Lack of Expertise
  • Generic Training
  • Resistance to Change

When you implement ServiceNow for one of the modules in individual departments, other departments start to produce asking for the implementation.

Over Customization  

Excessive customization can utter your ServiceNow installation difficult and expensive to maintain. Customization often necessary the use of outside consultants, custom code.

Complicated Workflows and Outdated Processes 

The more complicated your workflows, the harder you’ll have to adopt an ITSM solution like ServiceNow.

Lack of Expertise  

ServiceNow has a vast range of peculiarity solutions for its IT, Employee, and Customer workflows.

Generic Training  

Generic training from expert consultants or ServiceNow might not be tailored to your business and processes.

Resistance to Change  

The implementation rewrites the behavior a business operates.

  • The transformation brings to the IT experience,
  • The automation provides to the HR, and
  • The acceleration to the security

Overcoming Challenges to Adoption 

One of the greatest fallacies is that buying the latest technology will solve most of an organization’s problems. The world is you have to implement and adopt the technology to see any benefit.

ServiceNow training

It enables the user to automate IT Business Management (ITBM ). This cloud-based scaffold is designed based on ITIL guidelines.

ServiceNow focuses on service-orientation toward the tasks, pleasures, and processes. It uses machine learning to leverage data and workflows to help modern enterprises become faster and more scalable.

Why use Service Now? 

Here are the prime reasons for using ServiceNow:

  • All stakeholders, including hire and patron, make changes to the same platform, which streamlines operations and provisions a single edition of the truth
  • Allows your employee to perform better, and the services offered heights will eventually improve
  • Helps to reduce ITSM expenditures up to 60%
  • Helps you to replace unstructured undertaking patterns/ business manages with intelligent workflows
  • It gives countless ways to get help, including forms, questionnaires, chat, email, etc.
  • Web services and email actions treat contests from various monitoring tools and external sources.
  • ServiceNow will help you work very quickly, which manufactures your work process smarter and faster.
  • Being SaaS, you do not need to worry about configuration, deployment, updates, and maintenance.
  • You can offer a customer-friendly self-service portal with your branding.

ServiceNow tutorial

ServiceNow is a cloud solution company used for process automation, IT service management, IT business management, and IT business management.


The tutorial also covers the basics of IT service management ( ITSM) and Cloud computing.


This is an elementary tutorial that will help you to understand the concepts of ServiceNow from scratch. For ServiceNow development, knowledge of JavaScript is mandatory. It will be useful to have some basic understanding of ITSM; nonetheless, it is not required.

Services of ServiceNow

Some of the most essential uses of ServiceNow are explained below –

IT Service management

ServiceNow is mainly used as a ticketing tool to manage both problems and changes. It has numerous advanced pieces, analytics, and insights that affect the quicken and bringing of IT.

HR management

ServiceNow can be used for almost all HR delivery services like leave control, timesheet management, work paper management.

With ServiceNow, we can manage our hardware and software assets to optimize cost and increase efficiency.

Finance operation management

ServiceNow organizes all the activities related to finance close and automates the financial processes.


ServiceNow Developer

Demand for ServiceNow makes increasing rapidly. ServiceNow certification opens attendees the knowledge and confidence to take advantage of the Now Platform. Throughout the training and certification platforms, attendees learn to create applications by designing application counters, creating and implementing structures, restricting access, and integrating workflows into applications.


To be successful in this exam, attendees should be known as ServiceNow system administrators who have hands-on event dispensing and developing on a ServiceNow instance. To prepare for the exam, please download the quiz plan and examine what will be covered.

Exam Registration and Scheduling

Please visit Web Assessor to register and sign up for the exam. Online proctoring is available for this exam.

Online Proctoring Requirements 

Attendees who would like to review the requirements, including the need for a standalone webcam( one “that’s really not” integrated to a computer/ laptop ), please visit the Web Assessor download page.

W3schools ServiceNow

So let us not waste any time and get started with the ServiceNow Tutorial with w3schools.

Why ServiceNow and its Need 

The ServiceNow System of Action lets you supersede unstructured wreak structures of the past with intelligent workflows of the future.

ServiceNow supports cloud services for the entire enterprise. Let us take a look at a few of the above reasons which see why ServiceNow can be so integral to industrial enterprises 😛 TAGEND

IT: ServiceNow can help increase agility and lower costs by consolidating bequest tools into a modern, easy-to-use service management solution in the cloud.

Security Alternative: Security can collaborate with IT to resolve real menaces faster. Doing this exploits an organized response machine to prioritize and resolve occurrences based on service impact.

Customer Service: Customer service can drive case volume down. The customer loves up–by assessing product service health in real epoch and use across departments to quickly solve service issues.

HR: HR can consumerize the employee service experience with self-service entrances and get the penetrations they need to improve service delivery continually.

Building Business Apps: ServiceNow assistances any district to quickly build business applications and automate processes–with reusable components that help accelerate innovation.

W3schools Platform: The W3schools Platform delivers a Method of Action for the enterprise. Using a single data pose, it’s easy to create contextual workflows and automate any business process. 


ServiceNow programming language

The backend calls java to write as well. ServiceNow as a stage is likely to be configured abusing predominantly JavaScript, and you will make heavy use of ServiceNow’s proprietary JS libraries for database business frequently prefixed with Glide. Glide Record object can utter dB inquiries; Glide Date Time contributes to access to Java time classes and methods, etc. Angular JS is also a must if you plan on using Service Portal.

Attend Scripting in ServiceNow Fundamental to learn how to use the ServiceNow JavaScript API, benefit from ServiceNow’s extensibility, and brand-new supplement functionality or modify the baseline behavior of an instance. Attendees write research and debug scripts exerting real-world, the relevant lab employs. The class pieces teach and discuss extended hands-on practice and buttress of the slams, delivered in a wide variety of lab activities.

During this interactive training course, attendees accomplish writing functions in their instance. This stipulates an opportunity to practice and become cozy with both client-side and server-side scripting.


  • ServiceNow Fundamentals course
  • Licensed Method Administrator preferred
  • Ability to write, research and debug JavaScript
  • Successful completion of Code Academy’s JavaScript course is recommended
  • Review the JavaScript Primer
  • Familiarity with database counters and columns

Learn ServiceNow development

Attendees will build an award-winning loaner material application by acting through a checklist of considerations for employment initiation, including decisions such as creating an application table vs. extending an existing table and determining how consumers will interact with the work. Detailed laboratories that buttress good practices in these areas support the topics covered in class.

  • Design an application table: to extend or not to extend?
  • Create and implement form and attitudes for a positive customer experience
  • Manage application business logic with scripts
  • Control access to the application and its records
  • Send notifications to stakeholders and collaborators
  • Use Flow Designer to automate applications
  • Integrate to ServiceNow and public entanglement services
  • Use the Service Catalog to provide access to applications
  • Test the application manually and automatically
  • Use the Application Repository to install/ uninstall applications

Who Should Attend?

We experienced ServiceNow system executives who have at least 1 year of hands-on experience dispensing a ServiceNow instance. Experience writing both purchaser and server-side JavaScript in ServiceNow is required.


ServiceNow Developer Training 

Servicenow is one of the most popular ITSM tools that brings automation to various business processes. In this blog, I will discuss Servicenow from the developer’s point of view. So, let us not waste time and start starting with this service training blog De Servicenow.

This blog will walk you through:

· What is ServiceNow

· Introduction to the script

· ServiceNow Developer Training Demo

· Let’s start with the first discussion topic in this ServiceNow developer training blog.

What is ServiceNow?

ServiceNow is a software platform that supports IT Service Management and automates current business processes. It contains several modular applications that can vary from an instance and the user. ServiceNow is an integrated cloud solution that combines cloud and major enterprise services in a single recording system.

ServiceNow, whose journey has begun with computer services management applications providing service catalog management, now supports computer services management processes and computer companies such as human resource management, management. Security and PPM, etc.

The following features do better than its competitors:

• Implementation based on the instance

• Facility of customization

• Best support and best maintenance cost

• Real-time analysis and reports

 It was a short introduction to ServiceNow. Then in this training blog of the ServiceNow developer, we understand what script is in ServiceNow:

Introduction to Scripting

A script is only a computer programming language with a series of commands capable of executing without being compiled. In simple words, the script is the configuration of your system to perform certain tasks triggered by specific events.

ServiceNow developer topics

When you take online courses to prepare for the ServiceNow certifications, you will cover topics such as:

· Scripting options and API

· Glide Record and Glide System

· Glide Form and Glide User

· Glide Ajax

· Building a custom app

· Becoming a scripting master

What skills are required to become a ServiceNow developer?

The most important skills a ServiceNow developer should include the following:

· Extensive knowledge of JavaScript

· Familiarity with UI, SQL, HTML, and CSS

· Knowledge of XML and structural programming concepts

· Experience using the ServiceNow platform

· Knowledge of ITIL processes

· Advanced problem-solving ability

· Excellent communication and presentation skills

· Organization and time management skills

What are the job roles that a ServiceNow developer can look for?

As a ServiceNow developer, you can work as one of the following:

· Functional consultant

· Administrator

· Process architect

· Developer

· Technical consultant

· Business or process analyst

· Platform owner

· Technical lead

· Implementation specialist

What is the job outlook for Service Now developers?

According to the U.S. Bureau of Labor Statistics, engaging in software is set to grow by 21% from 2018 to 2028, which is much faster than the average occupation. This increment may be due to increased demands for computer software in all industries.


The Now Platform is an ideal climate for current, communitarian improvement. With source control incorporation, rich group the board offices, hearty test and sending alternatives, broad preparing, documentation, and backing assets, ServiceNow engages your groups to make applications that will help drive accomplishment across your association.


Luis Gillman
Luis Gillman

Hi, I Am Luis Gillman CA (SA), ACMA
I am a Chartered Accountant (SA) and CIMA (SA) and author of Due Diligence: A strategic and Financial Approach.

The book was published by Lexis Nexis on 2001. In 2010, I wrote the second edition. Much of this website is derived from these two books.

In addition I have published an article entitled the Link Between Due Diligence and Valautions.

Disclaimer: Whilst every effort has been made to ensure that the information published on this website is accurate, the author and owners of this website take no responsibility  for any loss or damage suffered as a result of relience upon the information contained therein.  Furthermore the bulk of the information is derived from information in 2018 and use therefore is at your on risk. In addition you should consult professional advice if required.